Guided diagnostics

Find where a connection problem begins.

The SpeedTest iPhone app runs six focused checks in sequence, turning a vague connection problem into a shorter list of likely causes.

Review the checks
SpeedTest diagnostics screen listing TCP/IP, gateway, local network and other checks
Six checks

From the device interface to the public internet.

1

TCP/IP settings

Looks for an active connection type and assigned interface addresses.

2

Default route

Checks whether traffic can reach a known public destination outside the local network.

3

Local network

Identifies whether Wi-Fi, cellular, or another path is active and reports local interface context.

4

DNS resolution

Attempts to resolve a known public domain into one or more network addresses.

5

Internet access

Contacts the speed-test service over HTTPS to confirm external reachability.

6

Public IP

Retrieves the outward-facing address and provider information through ipwho.is.

How to read a failed check

A failed early check often makes later failures expected. If no active IP interface exists, DNS and public-internet checks will also fail. Start with the first failure rather than treating every red result as a separate problem.

TCP/IP or local network fails

Confirm Wi-Fi or cellular data is enabled. Reconnect to the network and check whether iOS shows a valid connection. A captive portal may require you to sign in before internet access works.

Default route fails

The device may be connected to a router without a working upstream link. Restarting or checking the router and modem is more relevant than changing DNS at this stage.

DNS fails but internet reachability works

The network path exists, but names cannot be resolved reliably. A router, VPN, custom DNS profile, or provider resolver may be involved.

Public IP fails

The lookup service may be unavailable or blocked even when normal browsing works. This result alone does not prove the internet connection is down.

Diagnostic scope: these checks provide evidence, not a complete certification of a network. VPNs, relays, firewalls, captive portals, endpoint outages, and iOS restrictions can affect results.

Continue with the Wi-Fi troubleshooting guide

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